SaaS

Chapters, links, resources, products related to SaaS Cancellations: How can you reduce cancellations? What can you learn from cancellations? How should you handle failed payments? And more.

Chapters from Starting & Sustaining

  • Plan for failed payments

    How can you minimize the number of failed payments, and how should you handle them when they happen?

  • Prevent churn before it happens

    In the early days, you’re too small for churn to be a meaningful statistic, but after those first 100 accounts, mitigating churn can help you grow much faster. So how do you know if you should focus on getting new signups or decreasing churn?

  • Listen carefully to cancellations

    Paying customers who explicitly cancel can be among your most important sources of insight. You can’t prevent every cancellation, but you can do your best to get to the bottom of why people leave.

Discounts from Starting & Sustaining

These products and services include discounts when you purchase the full package of Starting & Sustaining.

  • Churn Buster: 20% off for 3 months

    Recover more failed payments with automated dunning.

Resources & Links

  • Churn, Retention, and Reengaging Customers 

    Des Traynor of Intercom has written a great article about recognizing when a customer’s usage is trailing off and how you can reach out to them to increase your chances of retaining them.

  • Churn

    How can you reduce churn? What insights can can analytics provide about churn? How can you help unhappy customers?

  • Support

    What’s the difference between customer support and customer success? How much time does support require?

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