SaaS

Chapters, links, resources, products related to SaaS Communication: How do you handle internal and external communication? How transparent should you be with customers? And more.

Chapters from Starting & Sustaining

  • Keep customers informed

    It’s easy to forget when you’re focused on shipping, but you have to keep your customers in the loop. Tell them what’s coming, and help them prepare for transitions. Let them know when you have to go offline for emergencies and other planned downtime. Always strive to keep the lines of communication open and honest.

Products, Services, & Tools

  • Canny

    Capture feedback in one organized place to inform your product decisions.

  • Slack

    Slack is a collaboration hub for work, no matter what work you do. It’s a place where conversations happen, decisions are made, and information is always at your fingertips. With Slack, your team is better connected.

  • Trello

    Trello lets you work more collaboratively and get more done. Trello’s boards, lists, and cards enable you to organize and prioritize your projects in a fun, flexible and rewarding way.

  • Headway

    Easiest way to keep your customers in the loop about your product.

  • Dossier

    Dossier is an app for organizing customer conversations, no matter where it happens, with zero disruption to the ways you already communicate.

  • Support

    What’s the difference between customer support and customer success? How much time does support require?

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