SaaS

Chapters, links, resources, products related to SaaS Feedback: How should you collect and organize feedback? How should you respond to feedback? How should you handle criticism? And more.

Chapters from Starting & Sustaining

  • Handle feedback with care

    Feedback will either be plentiful or non-existent, but once it’s plentiful, don’t ever take it for granted. Maintain a conversation with customers and always dig deeper. Be thankful they took the time to share, and be honest about how you plan to act–or not act–on their feedback.

  • Roll with criticism

    It’s hard when someone criticizes the work you’ve poured yourself into, but you mustn’t take it personally. And you definitely can’t let it slow you down. Use it as inspiration or fuel for improvement, but remember that one voice is still just one voice.

Products, Services, & Tools

  • Canny

    Capture feedback in one organized place to inform your product decisions.

  • Support

    What’s the difference between customer support and customer success? How much time does support require?

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